The Norfolk Net Zero Communities project set out to understand the real-world barriers residents face in making their homes more energy efficient and increasing the use of renewable heat and power. Led by Great Yarmouth Borough Council and supported by the Norfolk Climate Change Partnership, the project engaged communities across the county to gather local perspectives and lived experiences.

What we found was clear: while there is strong interest in low-carbon living, many residents face challenges such as limited access to trusted advice, upfront costs, and uncertainty about where to start. These insights are now helping shape future support and investment, ensuring that Norfolk’s journey to net zero is informed by the voices of its communities.